Please click on this link and download our support tools installer.  If you get a warning please authorize or allow the download. After downloading please open file and run to install it.  Your system may ask for further authorization, please click allow or continue to install.  There is no visible activity after starting the install, but we will see your system added to our ticketing system and support system.

After the download please open the file  

Your security software and Windows may warn or ask for approval.  Please go ahead and run the installer.  You may be asked to approve or allow again but this is a safe file and you can continue

Alternate installer if needed