Technology support team is a life saver
Technology support team is a job saver

Ten/10 reasons to hire a technology support team to plan, install, manage, and maintain, your technology infrastructure. A tech team has many advantages over one or more full time staff positions. Some advantages are obvious, others are equally important but come from experience working with a motivated, managed, professional team.

Many of our clients originally had an IT person on staff, or they had a freelance individual handling their technology planning, trouble-shooting, and issue management.  The primary challenge with a full time IT person or freelancer is that you have to manage them, pay them benefits, they go on vacation, they get sick, and you usually don’t have the resources to hire someone with the depth of experience needed.  There are other issues: like not needing a full time person if your technology is setup and configured correctly, and staff turn-over because most companies do not have a career path for IT staff.  A technology support team is a way to simplify and focus technology resources where your organization needs them.

    • Simplicity – hire the technology support team, define an initial scope of service and coverage, then focus on your core business goals and mission.
    • Expertise –  Our Technology support team knows how to plan, configure, and maintain networks, servers, cloud services, and support end users. We have been doing it for more than 20 years, and that’s just one of us!
    • Depth of experience, and intra-team hand-offs when needed.  The technology support team has a depth of experience that is impossible to find in one staff person who will turn-over and requires a different level of management and supervision than our team.
    • Team Approach – benefit of diverse expertise that knows how to get the answers if they don’t already have them.
    • Dedicated Technologists– not one person who’s primary focus is on other things, but a technology support team.
      • Cost effective, When all costs and hassles are totaled for staff IT we can almost always beat the cost with a higher quality of service.
      • Hassle avoidance, Turn-over, training, and equipment are non-issues with Strategic Help.
    • Centralized IS/IT Documentation of technology policies, fixes and processes.
    • Consistent deployments and system configurations, faster issue resolution and easier communication regarding any issues.
  • Centralized Tech asset and services database – associated in most cases with staff assignments.

Our cloud services partner is Cloud Solutions